Welcome to the L3S Helpdesk
You must login with your L3S Login credentials to see the documentation!
After login with your L3S Login credentials using the login button in the top right corner, you will find useful documentation around your everyday L3S experience. The documentation is organized in books and books on similar topics are put on the same shelve.
As alternative, you can also try the L3S Helpchat or L3S Assistant, but please keep in mind that AI hallucinates.
To request IT Support for the following standard requests please use the L3S Registration Service:
- account
- alias / mailing list
- alumni
- cluster / server access
- event
- project group
- publish project on the L3S website
- publish Gitlab repository on Github
- storage
- vps
- website
For other support requests please create a GLPI Ticket <-- preferred.
If you cannot create a ticket, you can also send us an email to support@L3S.de <-- emergency.
The Office Hours
The IT Support is in the office between 9 am and 5 pm on normal working days.
| Name | Andrii Palekha | Humaun Rashid | Miroslav Shaltev | Oleh Astappiev |
|---|---|---|---|---|
| palekha@l3s.de | rashid@l3s.de | shaltev@l3s.de | astappiev@l3s.de | |
| Telephone | +49 511 762-16144 | +49 511 762-17777 | +49 511 762-17777 | +49 511 762-18866 |
| Office | Lange Laube 6 | Appelstr. 4 / 010 | Appelstr. 4 / 010 | Appelstr. 4 |